Shipping policy

Shipping & Delivery Policy

The Pack Daddies

Last updated: 24 October 2026

At The Pack Daddies, we understand the importance of receiving your trading card products safely, securely and promptly.

Whether you're purchasing individual booster packs, sealed booster boxes, Collector Boosters, Secret Lairs or other collectibles, we aim to provide a reliable delivery service and take care when preparing every order.

Please read our Shipping & Delivery Policy before placing an order.

1. UK Shipping Rates

Our standard shipping rates for eligible orders delivered within the United Kingdom are:

Order Value Shipping Charge
Under £200 £5.99
£200 or more FREE

The free-shipping threshold is based on the eligible order value after discounts and before shipping charges.

Free shipping is available exclusively on eligible UK orders. International orders do not qualify for free shipping, regardless of order value.

Different rates may apply to certain UK destinations, oversized products or separately fulfilled merchandise.

All applicable delivery charges will be displayed at checkout before payment.

2. Order Processing and Dispatch

We aim to dispatch all in-stock orders within 1–2 working days of receiving your order.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed on weekends or bank holidays will begin processing on the next working day.

During busy periods, including major trading card releases and promotional events, processing may occasionally take longer.

If a significant delay affects your order, we will endeavour to notify you.

Pre-orders and products with separately advertised dispatch dates are excluded from the standard 1–2 working day processing target.

3. Delivery Services and Times

We use reputable postal and courier services, selecting suitable delivery methods based on parcel dimensions, value and destination.

Delivery times depend on the shipping service and destination.

Dispatch times and delivery times are separate.

Our 1–2 working day dispatch target covers the time required to prepare and hand your order to the delivery provider. Courier delivery time is additional.

Estimated delivery times and available delivery services will be communicated at checkout where applicable.

Unless expressly stated otherwise, delivery estimates are not guaranteed delivery dates.

Under UK consumer law, orders must be delivered within the agreed delivery period or, where no delivery period has been agreed, without undue delay and normally within 30 days.

4. Order Tracking

Once your order has been dispatched, you will receive a dispatch confirmation by email.

Where tracking is available, your confirmation will include the relevant tracking information.

Tracking updates are provided by the delivery company and may take time to appear after dispatch.

For security reasons, high-value orders may require a signature or other appropriate delivery confirmation.

5. Pre-Orders and Upcoming Releases

We regularly offer pre-orders for upcoming Magic: The Gathering and other trading card game releases, including limited-edition products, Collector Booster Boxes and Secret Lairs.

Pre-orders are subject to the following conditions:

  • Product listings will display an expected release date or dispatch period where available.

  • Pre-orders will normally be dispatched within 1–2 working days of the stock becoming available for dispatch, subject to applicable official release restrictions.

  • Manufacturer and distributor delays may affect release dates.

  • Expected release dates are estimates unless expressly agreed as guaranteed dates.

  • Supplier allocations may occasionally be delayed or reduced.

  • Customers will be informed of significant changes where reasonably possible.

We will not knowingly dispatch products before applicable official release or distribution restrictions permit us to do so.

Pre-order cancellations

Customers may request cancellation of a pre-order before dispatch and receive a full refund.

If we are unable to fulfil an order due to allocation shortages or stock becoming unavailable, customers will receive a full refund for the affected products, including any associated delivery charges where applicable.

Any additional statutory rights remain unaffected.

6. Orders Containing In-Stock and Pre-Order Products

If your order contains both in-stock and pre-order products, the order may be held until all products are ready for dispatch.

For orders containing products with different release dates, dispatch may take place after the latest applicable release date.

If you would prefer available products to be delivered separately, please contact us before ordering.

Separate shipping charges may apply where additional deliveries are requested, subject to your agreement.

If we independently choose to split an order into multiple parcels, no additional shipping fees will be charged.

7. Packaging and Protection

We take care when packaging trading card products to reduce the risk of damage during transit.

Depending on the order, we may use protective cardboard, cushioning materials, suitable shipping boxes and other protective packaging.

For higher-value products, additional precautions may include:

  • Reinforced protective packaging.

  • Tracked or signed-for delivery.

  • Appropriate shipping insurance.

  • Photographic records of products before dispatch.

  • Recorded parcel weights.

  • Tamper-evident packaging where appropriate.

We may record the external condition of sealed products and their packaging before dispatch.

These records may be used to assist investigations into delivery damage, missing products or other disputes.

Our packaging procedures are designed to protect your purchases. Any damage affecting product quality, contractual conformity or statutory rights will be handled appropriately.

8. Lost or Missing Parcels

If your parcel has not arrived within the expected delivery period, please contact us at info@thepackdaddies.com.

Include your order number and any relevant tracking information.

We will investigate the issue with the relevant courier or postal provider.

Where The Pack Daddies arranges delivery, responsibility for the goods generally remains with us until they reach you or another person you have nominated to receive them.

If a parcel is confirmed lost or has not been delivered, we will provide an appropriate replacement or refund in accordance with applicable consumer law.

Customers will not be required to make courier compensation claims themselves for deliveries arranged by The Pack Daddies.

Courier investigations may take time, but they do not remove or override your statutory rights.

9. Parcels Marked as Delivered but Not Received

If your tracking information shows that your parcel has been delivered but you have not received it, please contact us promptly.

To help establish what happened, we may review:

  • Courier tracking records.

  • Delivery photographs.

  • GPS delivery information where available.

  • Delivery signatures or recipient details.

  • Parcel weight records.

  • Dispatch photographs and records.

  • Delivery instructions or nominated recipients.

We may also ask you to check with household members or an authorised recipient.

Where appropriate, we may open an investigation with the delivery provider.

A tracking status stating "delivered" does not automatically establish that successful delivery occurred.

Every claim will be assessed fairly using the available evidence and applicable consumer law.

Fraudulent claims may be reported to the relevant authorities where supported by evidence.

10. Damaged Parcels and Products

If your order arrives damaged, please contact us as soon as reasonably possible.

We recommend retaining the original packaging while the issue is investigated.

To help us assess the issue, we may request:

  • Photographs of the outer shipping packaging.

  • Photographs showing any visible transit damage.

  • Images of the affected products.

  • Images of factory seals where relevant.

  • Photographs of the shipping label.

  • Further reasonable evidence where needed.

Photographic evidence must accurately represent the condition of the products received.

AI-generated, digitally manipulated or deliberately misleading images must not be presented as genuine evidence of damage.

We may request original, unedited photographs or additional reasonable verification if there are legitimate concerns about the authenticity of submitted evidence.

We will not automatically reject a legitimate claim because a customer cannot provide a particular photograph or video.

Customers retain their statutory rights to remedies for faulty, damaged or incorrectly supplied products.

11. Incorrect Addresses and Failed Deliveries

Customers are responsible for entering accurate and complete delivery information at checkout.

If you notice an error in your delivery address, please contact us immediately.

We will make reasonable efforts to correct the information before dispatch, although changes cannot always be made once an order has been handed to the delivery provider.

If a parcel is returned because of an incorrect address, failure to collect or another delivery issue attributable to the customer, we will contact you regarding the available options.

Where appropriate and legally permissible, an additional delivery charge may apply if you request the parcel to be resent.

Any such charge will be agreed before further payment is taken.

This section does not remove our legal responsibilities for delivery or affect statutory cancellation and refund rights.

12. International Shipping

The Pack Daddies offers international shipping to selected destinations, subject to carrier availability and applicable import restrictions.

International shipping costs vary and are calculated according to the destination country, parcel weight, dimensions and available delivery service.

International shipping charges will be calculated and displayed at checkout before payment.

Free shipping is not available for international orders, regardless of order value. The UK free-shipping threshold of £200 does not apply to deliveries outside the United Kingdom.

International orders may be subject to additional costs, including:

  • Import VAT or local sales taxes.

  • Customs duties.

  • Customs clearance or handling fees.

  • Other charges imposed by the destination country's authorities.

Unless explicitly stated otherwise at checkout, these additional charges are the customer's responsibility and are not included in our product prices or shipping charges.

International delivery times vary and may be affected by customs inspections, import processing, local delivery services and circumstances outside our reasonable control.

Customers are responsible for ensuring that their ordered products can legally be imported into their destination country.

Where an international parcel is delayed, lost or damaged, we will investigate and provide appropriate remedies in accordance with applicable consumer law.

Nothing in this section limits mandatory consumer rights or our legal obligations concerning delivery and refunds.

13. Merchandise and Separately Fulfilled Products

Certain merchandise may be produced, packaged or dispatched through external fulfilment partners.

These products may have different processing and shipping times from our standard trading card products.

Additional delivery charges may apply where merchandise is dispatched separately.

The UK free-shipping threshold for eligible trading card products may not apply to third-party fulfilled merchandise.

International merchandise orders do not qualify for free shipping.

All applicable charges will be presented at checkout.

Where products are dispatched separately, customers may receive more than one delivery.

14. Delivery Delays and Cancellation Rights

We aim to fulfil all orders within the advertised or agreed delivery timeframe.

Where an order is delayed, customers should contact us so that we can investigate and provide an appropriate resolution.

Customers may have the right to cancel an order if delivery is not completed within an agreed period, including where a delivery deadline was essential or where an appropriate additional delivery period has passed without delivery.

Where an order is validly cancelled due to non-delivery, we will issue the refunds required by applicable law without undue delay.

Nothing in this policy limits or excludes our obligations under the Consumer Rights Act 2015.

15. Returns and Refunds

For further information about unwanted purchases, cancellation rights, damaged products, opened trading card products and refund procedures, please refer to our separate Returns & Refunds Policy.

Customers generally have a statutory right to cancel qualifying online purchases during the applicable cancellation period, subject to legal exceptions.

Opening trading card packaging does not, by itself, automatically remove statutory cancellation rights, although handling that exceeds what is reasonably necessary to inspect the goods may result in a lawful deduction for diminished value.

Our policies do not affect your statutory rights.

16. Contact Information

For enquiries regarding shipping, tracking, damaged orders, lost parcels or delivery arrangements, please contact:

The Pack Daddies

Email: info@thepackdaddies.com

Website: https://thepackdaddies.com

Postal Address:

5 Albert Road
Ballachulish
PH49 4JR
United Kingdom

Please include your order number when contacting us about an existing purchase.

17. Your Statutory Rights

Nothing in this Shipping & Delivery Policy excludes, limits or overrides your statutory consumer rights under applicable UK legislation, including:

  • Consumer Rights Act 2015.

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where any part of this policy conflicts with applicable law, your statutory rights will take precedence.

Thank you for shopping with The Pack Daddies and supporting our trading card community.

Happy Tapping, Tabletopppers!